Facilitated Flexible Workshops
Combine your online experience with dynamic, facilitated workshops focusing on imparting skills and dealing with the core aspects of tourist guiding / tour operations. Select dates that suits your schedule. Currently only available at MGT Office, Erasmusrand Pretoria.
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SOUTH AFRICAN OVERVIEW INCLUDING HISTORY
• Proudly South African. • Brief geological history. • Geography and climate. • Biomes and natural assets. • ‘Big 5’ periods in history and the major events that shaped South Africa. • Cultural groupings – brief history and practices. • Approaches to other relevant SA topics, and answering difficult questions.
OPERATE IN THE LEGAL FRAMEWORK (INCLUDING HEALTH AND SAFETY
• Legislation pertaining to tour operations • Contractual compliance • Liability and indemnity forms • International Customer Protection Framework • Conservation and Heritage legislation • Rules & regulations • OHS Act • Risk Assessment • Emergency plan (Site Safety file) • Safety briefing • Natural and Unnatural emergencies and responses • Incident report • Safety at events.
WALKING TOURS AND INTERPRETATION
• Research techniques (including Site Inventory). planning and designing of walking tours in a variety of environments including a city walk, prominent monuments; cultural villages; local communities; animal sanctuaries; natural places, etc. • Developing thematic interpretative content, story lines, and presenting it within context. • Practical presentation on a site including the welcome, briefing, introduction, body and conclusion. • Public speaking.
DRIVING & CITY TOURS
• Research techniques for planning and designing driving tours in a city/dense built area and along other routes • Understanding the urban landscape (including architecture). • Preparation of formal and informal (incidentals). commentary on given itineraries. • Statistical reports and interpretation. • Presentation of driving tour.
MANAGE GROUPS AND TOUR OPERATIONS
• Preparation for a tour, meet & greet at the airport, transfers, and checking-in and out of hotels • Essential information about South Africa for first time visitors • Role and function of team players; leadership styles and dynamics on a tour • Ethical and professional behaviour • Dealing with problems, conflict and different personality types • Administration duties for guides (Tour report; reconciliation of tour funds).
GUIDE ENTREPRENEUR/ TOUR OPERATOR
• Legal and other requirements to set up a tour operator business • Contracts, liability, insurance and international customer protection framework • Product knowledge - transport, accommodation, restaurants, sites and attractions • Itinerary design and costing • Marketing • Administration and record keeping
Book your Workshop Seat now!
What is the difference between the current online tourist guiding course, and the facilitated one?
The new facilitated course offers structured interaction/contact, a new online platform, and a more integrated approach to workplace tasks.
Key topics and skills
The emphasis of the workshops is to share the essential information that a guide needs, and to provide practical tips and coaching in how to achieve it. It provides participants the opportunity to learn first hand, and ask questions.
New online platform for assignments, tests, and workplace tasks submission
We have adapted a more user-friendly online system to assist with the completion of assignments and tests as part of the Portfolio of evidence. The system provides automatic feedback to ensures that you get what you need to know!
Integrated practical tasks.
Workplace tasks are introduced gradually as the course proceed, ensuring that you are able to complete the balance in a short time upon completion of the theory and desktop assignments.