Tour operator
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Aligned to SAQA unit standards; as well as SATSA and industry guidelines
Tour Operator
Tourist Guide Enterpreneur
Delivery
Online theory with assignments.
Duration
4-8 weeks
Exit outcome
Set up a tour operator business, operate within the legal framework, design and cost itineraries, and market products.
Cost
Description of Tour Operator Course
Tourism is a growing industry in South Africa and is considered an excellent potential source of income and employment. This can indeed be the case provided that one has the personality, determination and knowledge to succeed!
Essentially, a tour operator makes arrangements for tourists. These normally involve the following:
account_boxQuote for the holiday packages, transfers, tours, etc.
account_boxAgree the cost of services with the client as well as details & terms of payment.
account_boxMake all the necessary bookings & reservations (hotels, transport, sightseeing etc.).
account_boxMake all the necessary bookings & reservations (hotels, transport, sightseeing etc.).
Enrol for the Tour Operator Course to learn more....
What is required to do?
Complete online theory, online assessment and assignments.
Course content and modules
MODULE 1: INTRODUCTION TO THE TOURISM INDUSTRY
Component 1: The tourism industry and role-players
MODULE 2: LEGAL REQUIREMENTS FOR TOUR OPERATIONS
Component 1: Tourism and guiding legislation
Component 2: Contractual and legal compliance
MODULE 3: CLIENT CARE
Component 1: Communication and etiquette
Component 2: Client care and dealing with complaints / conflict
Component 3: Client needs and expectations
MODULE 4: PRODUCT KNOWLEDGE
Component 1: Transport
Component 2: Accommodation and restaurants
Component 3: Attractions and activities
MODULE 5: TOUR PLAN AND COST
Component 1: Itinerary research and design
Component 2: Cost and alternative arrangements
MODULE 6: THE TOUR OPERATOR BUSINESS
Component 1: Starting a business
Component 2: Financial management
Component 3: Marketing
Component 4: Administration
Component 3: Managing tour operations
Unit Standards
Although there is no SAQA qualification for tour operator yet, we have aligned some of the Modules to the following Unit Standards that form part of the new guiding qualification: FETC: Tourist Guiding NQF L4 (71549). We have identified these as the generics for tour operations, and essential for the tour operator and guide alike. Therefore, it serves as building blocks for both qualifications, and once you have completed our in-house theory for one, you won't need to repeat the theory to proceed to the specific modules for each one.
US 335798 Describe the role and function of role-players in the tourist guiding sector NQF Level 4
US 246740 Care for customers
NQF Level 4
US 255914
Minimise and manage safety and emergency incidents
NQF Level 4
US 335795
Operate within the national and international legal tourism framework
NQF Level 4
US 335794 Apply knowledge on South Africa to enhance a tourism experience
NQF Level 4
US 110009
Manage administration records
NQF Level 4
In addition, tour operator specific modules